Senior Living Family Contact Register

In senior living communities and home-care agencies, families ask the same practical questions every day: did the visit happen, what is on the menu, when does the ride to an appointment leave. Answering on web chat or messaging only helps if the desk knows who is asking and which resident or client that person may ask about. This Botlit concept shows the register behind a family question desk: each approved contact, the relative they may ask about, who approved them and whether they have signed in with their own account.

The illustration opens the Approved contacts page of a sample family desk bot, with badges for active, web chat and messaging, and sign-in required. An Approved family contacts table, with a search box and an Add contact button, lists each contact's relationship, the relative they ask about and whether that relative lives in a sample community or receives home care, who approved them, their channel, their identity check and a status. Four sample contacts are signed in and active, and one of them was approved by an authorized representative rather than the resident. Another has an invite sent and is pending, and an unknown messaging number that asked about a specific person is not verified and limited to general answers only. Tiles along the foot count approved contacts, contacts awaiting sign-in and hand-offs to the care team this week.

With a contact selected, a side panel shows the relative, who approved the contact and when, the topics they may ask about (here visits, menus and activities) and that health questions go to the care coordinator. A Revoke contact button beneath is designed to let staff withdraw access at any time. An Answer preview shows a family member asking whether Mom's visit happened today; the reply says who visited, the visit window and what the visit included, and cites a CrewFoundry visit record. Other recent answers include a dentist ride time cited to a MoveTheWheels ride.

Two other Burdenoff products appear in the design. The desk is designed to reach CrewFoundry visit records and the MoveTheWheels trip schedule through read-only tools, to answer a signed-in contact only about their own relative, and to cite the record behind each answer. Chats that are not verified get only general community information. Health and care questions follow the desk's hand-off to the care coordinator and appear on this page only as a count, so the register stays about who may ask rather than about care itself. The concept is aimed at community and agency administrators, family liaison staff, care coordinators and home-care office teams.