Tenant Maintenance Request Concierge

For residential property managers, maintenance requests arrive at every hour and in every form, from a dripping faucet to water coming through a ceiling in the middle of the night. Sorting them by urgency, collecting photos and access details, and getting the right technician moving usually falls to whoever is on call. This Botlit concept shows a resident-facing concierge designed to sit on the messaging channels residents already use, with a resident-portal chat widget also envisioned, that triages each request against the firm's own rules and answers from the building's own guides.

The illustration shows the Conversations view of a sample building's Resident Concierge, chosen from a building selector, badged active, on resident chat and flagged as an emergency water leak. A resident reports water coming through the kitchen ceiling shortly before 2 AM and attaches two photos of the stained ceiling. The concierge replies that it has logged an emergency and paged the on-call technician, passes on the building guide's advice to move valuables, keep clear of light fixtures near the water and leave the door accessible, and says the technician will shut off water to the unit above. It cites the building's emergency guide and the resident handbook, and a second message promises updates as the work order moves.

A Tonight's requests table lists the evening's messages with time, unit, building, category, priority and status across three sample buildings: the leak marked Emergency with a technician paged, a no-heat call and a lockout marked Urgent, and a dripping faucet and a noise complaint marked Routine, one booked for the morning and one logged for the manager. A Request triage panel records the category, priority, unit and likely source, here a water heater in the unit above.

A Linked records panel shows how the design reaches other Burdenoff products. Each request is designed to be logged on the resident's unit in HousingVista, shown here as a logged request. A card shows the emergency as triggered by a FluidGrids automation on an after-hours emergency route, which is designed to open an AssetHandler work order and page the on-call technician, and the panel shows the opened work order and the assigned plumbing technician marked as paged. Hand to on-call manager and Add note buttons keep a person in the loop, and workspace policies are designed to keep answers to the firm's own guides and hand anything outside them to staff. The concept is aimed at property managers, maintenance coordinators and on-call teams.